Complaints
We value your feedback and are committed to providing exceptional service. If you have experienced an issue with our services, we want to hear from you and work towards a resolution.
Our Commitment To You
We promise to:
- Take all complaints seriously
- Address your concerns promptly and professionally
- Keep you informed throughout the complaint resolution process
- Use your feedback to improve our services
- Treat all information confidentially in accordance with our Privacy Policy
How We Handle Complaints
1. Acknowledgement
We will acknowledge receipt of your complaint within 5 business days.
2. Assessment & Investigation
Our team will carefully assess your complaint, investigate the issues raised, and gather all relevant information to understand the situation fully.
3. Resolution
We aim to resolve most complaints within 14 business days. For more complex matters, we may need additional time, but we'll keep you updated on our progress.
3. Resolution
You'll receive a clear response that addresses all aspects of your complaint and explains our decision.
Not Satisfied with Our Response?
If you are not satisfied with how we handle your complaint, you can contact our Australian Financial Services Licensee Boutique Capital Pty Ltd by:
Email: info@boutiquecapital.com.au
Phone: 1800 541 155
Online: www.boutiquecapital.com.au
Mail: Boutique Capital, Suite 211, 3 Eden St, North Sydney NSW 2060.
Lodge a Complaint
You can submit your complaint through the contact form our our site, or through: Email
Send your complaint to: info@benchmarkcapital.com.au
Complaints Team Benchmark Capital Level 3, 1 York St, Sydney, NSW, 2000
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Benchmark Capital Pty Ltd ACN 631 724 144 (Benchmark) is a corporate authorised representative (CAR) (CAR Number 131 3071) of Boutique Capital Pty Ltd ACN 621 697 621 AFSL 508011. Any information or advice is general advice only and has been prepared by Benchmark for individuals identified as wholesale investors for the purposes of providing a financial product or financial service, under Section 761G or Section 761GA of the Corporations Act 2001 (Cth). Any information or advice given does not take into account your particular objectives, financial situation or needs and before acting on the advice, you should consider the appropriateness of the advice, having regard to your objectives, financial situation and needs. If any advice relates to the acquisition, or possible acquisition, of a particular financial product you should read any relevant Product Disclosure Statement or like instrument.